CAIRO - 20 July 2026: Egypt's Consumer Protection Law No. 181 of 2018 provides legal protection for consumers against price hikes and unfair pricing.
This law aims to guarantee consumer rights, fair trade, competition, and accurate market information.
It also prevents fraudulent or unfair practices that seek to gain an unfair advantage over competitors, and contributes to providing additional protection for the most vulnerable groups in society.
Article 9 of the law stipulates that suppliers and advertisers are obligated to avoid any deceptive conduct related to any of the following:
1- The nature, essential characteristics, components, or quantity of the goods.
2- The origin, weight, size, method of manufacture, production date, expiry date, conditions of use, or warnings of the goods.
3- The product's features and the expected results of its use.
4- The price or how it is charged, including any added charges, particularly value-added taxes.
5. The entity producing the goods or providing the service.
6. The type of service, its location, any precautions for its use, and its essential characteristics, whether related to its quality or the benefits of using it.
7. The terms and procedures of the contract, after-sales service, and warranty.
8. Any awards, certificates, or quality marks obtained by the product, goods, or service.
9. Trademarks, data, or logos.
10. The existence of price reductions that are not genuine.
11. The available quantities of products.
The Consumer Protection Agency receives complaints from citizens regarding the failure of merchants and owners of tourist bakeries to adhere to advertised prices, as well as complaints regarding the failure of shops to display prices on food products.
Complaints can be submitted via the hotline number "19588" or through the agency's website.
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